Customer service, Control of Nonconforming Test and Calibrations, Corrective and Preventive Action (139)

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Chapter Outline

Chapter 6 - Customer service, Control of Nonconforming Test and Calibrations, Corrective and Preventive Action (Understanding ISO 17025)

  • Service to customer/Feedback from Customer
    • Sample Customer Survey Form
    • Sample Feedback Form
    • Complaints
  • Control of Nonconforming Tests and Calibrations
  • Corrective Action
    • Improvement
    • Cause Analysis
      • Problem Solving Model
      • Five Why’s
    • Selection and Implementation of Corrective Action
    • Monitoring of corrective actions
    • Additional Audits
  • Preventive Action